A few common questions.... |
Following yesterday's season rollover, see below a few common questions that have been received from Clubs in the last 24 hours:
1. Where are my members and how can I locate them?
- Members are archived with a rollover which makes their memberships inactive. This is done so they can renew their profiles into the new season, pay the new season’s registration fees and so on.
- No data is lost with a rollover, but the members are now in your archives. You can, however, still both search for and report on members that are in your archive:
Search:
- Members > search > tick include members not active this season > click search
- Scroll below your current members to see your archived ones
Report:
- Members > reporting > change Export seasonal data from to the previous season > tick Exclude members from the current season> click generate report
2. Can I update member details?
- You can do this after running a search for your archived members by going to Members > search > tick include members not active this season > click search
- Next, scroll down past your current members and locate the member in question, For each archived member, you will be able to:
- View their profiles
- Update their details
- Look at each member’s history
3. How do I email members from the previous season?
- This can be done via Members > email members > change seasons to the previous one > tick Exclude members from the current season > create the content and send the email
Remember you can also find further information on the Squash Australia website at: https://www.squashaus.com.au/mysquash
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